WhatsApp Communication Policy

WhatsApp Communication Policy

Sundara Super Speciality Care
Effective Date: 25 November 2026

1. Introduction

Sundara Super Speciality Care provides a WhatsApp contact option to help website visitors ask questions, make appointment inquiries, and communicate with our team regarding our urology and surgical oncology services.

By initiating a WhatsApp conversation, you choose to communicate with us through that platform. Your use of WhatsApp is also subject to WhatsApp’s own terms and privacy policies.

2. Permitted Communication

WhatsApp may be used for:

• General service inquiries.

• Appointment requests and confirmation messages.

• Appointment rescheduling or cancellation.

• Basic administrative communication.

• Directions and other general clinic-related information.

• Follow-up communication where appropriate and authorized.

Availability and response times may vary.

3. Personal and Medical Information

Messages sent to us may contain your name, telephone number, inquiry details, appointment preferences, or medical information that you choose to share.

Please share only information reasonably necessary for your request. Avoid sending extensive medical records, identification documents, financial details, passwords, or highly confidential information through ordinary WhatsApp chat unless our team has confirmed an appropriate process.

For medical assessment, we may direct you to an in-person consultation or another suitable communication method.

4. Appointment Confirmation

Sending a WhatsApp message does not automatically confirm an appointment. An appointment is confirmed only when our authorized team expressly confirms the details.

WhatsApp should not be used as a substitute for emergency services. If you experience a medical emergency, seek immediate medical assistance through an appropriate emergency service or hospital.

5. Privacy and Third-Party Processing

WhatsApp processes certain information under its own terms, privacy policies, and technical systems. We do not control every aspect of how WhatsApp independently processes or retains data.

We will handle information received by our team for legitimate communication and administrative purposes, using reasonable safeguards and following applicable data protection obligations.

6. Marketing Messages

We will not treat an appointment inquiry alone as blanket consent to receive unrelated promotional messages. Where consent is required for promotional communication, we will seek the appropriate consent.

You may ask us to stop optional promotional communications by messaging us or emailing contact@sundarasuperspecialitycare.com.

7. Retention and Deletion

We may retain WhatsApp-related information in our own records where necessary for the inquiry, appointment administration, legal obligations, or other lawful purposes. Retention and deletion of information held independently by WhatsApp are governed by WhatsApp’s applicable policies and available controls.

You may request deletion of personal data held by us in accordance with our Data Deletion Policy.

8. Contact Information

Sundara Super Speciality Care
Belagavi, Karnataka, India
Phone: +91 82960 77660
Email: contact@sundarasuperspecialitycare.com
Website: https://www.sundarasuperspecialitycare.com/