Privacy Policy

Privacy Policy

Sundara Super Speciality Care
Effective Date: 25 November 2026

1. Introduction

Sundara Super Speciality Care (“we,” “our,” or “us”) operates https://www.sundarasuperspecialitycare.com/, a website providing information about our urology and surgical oncology services in Belagavi, Karnataka, India.

We respect the privacy of visitors, patients, prospective patients, and individuals who contact us through our website, appointment forms, inquiry forms, telephone, or WhatsApp.

This Privacy Policy explains how we collect, use, store, protect, disclose, and manage personal data in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act), and its rules to the extent applicable and in force.

2. Personal Data We Collect

Depending on how you interact with our website, we may collect:

• Contact information: Name, telephone number, email address, and preferred contact method.

• Appointment information: Requested date, preferred time, department, doctor preference, and appointment-related messages.

• Inquiry information: Questions or messages submitted through website forms, email, telephone, or WhatsApp.

• Health-related information: Medical details you voluntarily provide when necessary for an appointment inquiry or care-related communication.

• Technical information: IP address, browser type, device information, access logs, and website usage information, where collected through our hosting infrastructure, security tools, or cookies.

Please do not submit unnecessary medical records, identity documents, or sensitive information through a general inquiry form.

3. How We Use Your Information

We may use personal data to:

• Respond to inquiries and appointment requests.

• Contact you regarding appointment confirmation, rescheduling, or cancellation.

• Direct your inquiry to the relevant urology or surgical oncology service.

• Provide requested information about our services.

• Maintain communication and administrative records.

• Protect the website against fraud, spam, misuse, and security incidents.

• Comply with applicable legal, regulatory, and record-retention obligations.

• Improve website functionality and user experience where permitted.

We will not use your information for unrelated marketing purposes without an appropriate lawful basis and any consent required by law.

4. Website Forms and WhatsApp

Information submitted through appointment or inquiry forms is used for the purpose explained at the point of collection.

If you choose to contact us through WhatsApp, your phone number and message content may be processed by WhatsApp and its relevant service providers under their own terms and privacy practices. We use the information to respond to your request and coordinate communication.

Please avoid sending extensive medical records or highly confidential information through WhatsApp unless an appropriate, secure process has been confirmed.

5. AI-Generated Images

Images displayed on this website are AI-generated illustrative images. We do not publish real patient photographs as website imagery, and we do not intentionally share real patient images on the website.

AI-generated illustrations are used to explain medical services and are not representations of actual patients, actual treatment outcomes, or guaranteed results.

6. Data Sharing

We do not sell personal data. We may share information only where reasonably necessary for the purposes described in this Policy, including with:

• Website hosting and technical service providers.

• Appointment management or communication service providers.

• WhatsApp and other communication platforms when you choose to use them.

• Authorized personnel who need the information to handle your request.

• Legal or regulatory authorities where disclosure is required or lawfully requested.

Service providers should receive only the information necessary for their assigned functions and be subject to appropriate safeguards.

7. Data Security and Retention

We take reasonable technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, loss, or misuse. Access should be restricted to authorized persons and appropriate security controls should be maintained.

We retain personal data only for as long as necessary for the purpose for which it was collected, subject to applicable legal, medical, administrative, and record-retention requirements.

8. Your Rights and Choices

Subject to applicable law and its commencement provisions, you may request access to information about your personal data, correction or updating of inaccurate information, erasure where permitted, withdrawal of consent where processing is based on consent, or assistance with a privacy grievance.

To make a request, email contact@sundarasuperspecialitycare.com. We may need to verify your identity before acting on your request.

Withdrawal of consent does not invalidate processing lawfully completed before withdrawal. We may retain information where legally required or where another lawful basis applies.

9. Children’s Personal Data

Our services may concern children who require medical attention. A parent or lawful guardian should submit appointment inquiries on behalf of a child where appropriate. We will handle children’s personal data in accordance with applicable legal requirements, including any requirements relating to parental consent and children’s data that are in force.

10. Third-Party Websites

Our website may link to external websites or communication platforms. We are not responsible for the privacy practices, security, or content of third-party services. Please review their privacy notices before sharing personal information.

11. Changes to This Policy

We may update this Policy to reflect changes in our services, technology, or applicable law. The latest version will be published on this page with its effective or updated date.

12. Contact Us

Sundara Super Speciality Care
Belagavi, Karnataka, India
Phone: +91 82960 77660
Email: contact@sundarasuperspecialitycare.com
Website: https://www.sundarasuperspecialitycare.com/

For privacy questions, personal data requests, or complaints, contact us using the details above.